INCREASING CUSTOMER RETENTION & STAFF PERFORMANCE
Dealership maintenance programs are based on retention and include built-in incentives to ensure customers return to the dealership for all service and product needs.
Binary Automotive Solutions employs a hands-on, knowledgeable support team that can answer any questions by your dealership. We are available to train service, sales and finance teams how to use our programs to maximum benefit.
Dealer Certified Maintenance Programs
A Dealer Certified Maintenance Program means you can create your own maintenance plan, which practically guarantees customers will return to your dealership for their service needs.
The national average for used car retention is 6 percent. Binary Automotive Solutions is proud to report that our Dealer Certified maintenance programs increase retention up to 50 percent and higher for customers who buy a previously-owned vehicle.
Our Customer Retention program includes a comprehensive state-of-art business development center (BDC) tools that focus on customer contact and staff performance. All programs are accessible 24 hours a day, 365 days a year from any computer with your secure dealership login and password.